Refund & Cancellation Policy

Customers may cancel a booking more than 24 hours before the scheduled service time for a full refund.
Same-day cancellations (made within 24 hours of the scheduled start time, including the same day of service) are non-refundable or may incur a cancellation fee of up to 100% of the service value, depending on notice period and provider preparation.
Once a service has commenced or the provider has arrived on-site, no refund will be issued.
Refunds, where applicable, will be processed via the original payment method within 5–7 business days.

If a Vendor cancels a confirmed booking, the Customer will receive a full refund.
Repeated or last-minute cancellations by Vendors may lead to account suspension or penalties under Hommzy’s vendor policy.
Hommzy may, where possible, arrange an alternative provider for the Customer.

Refund or dispute requests must be submitted within 48 hours of the scheduled service time through Hommzy’s support channel.
Hommzy will assess the case, review communication, and may request evidence (photos, service records, or messages).
Refund eligibility is based on circumstances such as:

Provider not showing up,
Service not performed as booked,
Verified quality or performance issues.

No refund will be provided where:

The Customer provides an incorrect address or is unavailable at the service location.
The issue arises from circumstances outside the provider’s control (e.g., denied property access).
The service was completed according to the agreed booking details.
The cancellation is made on the same day of service.

Hommzy acts as a booking and payment facilitator between Customers and Vendors.
All refund and cancellation decisions are subject to Hommzy’s review and approval.
Hommzy reserves the right to make the final decision on any refund, cancellation, or dispute, ensuring fairness to both parties.