Hommzy
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Last Updated: 06-11-2025

Hommzy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile app (collectively, the “Platform”).
By using Hommzy, you agree to the practices described in this policy.


1.Who we are

Hommzy is a services marketplace based in Victoria, Australia, that connects customers with local service providers (freelancers and vendors).
We collect personal information necessary to facilitate bookings, payments, and verification processes, while ensuring a safe and reliable platform for all users.

2. Information We Collect

We collect information directly from you when you create an account, submit identification, make a booking, or communicate with us.

a. Personal Information

For customers and vendors, we may collect:

  • Full name
  • Email address
  • Phone number
  • Residential or service address
  • Payment details (processed securely via Stripe – we do not store credit card information)

b. Verification Information (for Service Providers)

To maintain safety, compliance, and trust, we may collect and store:

  • Identification: e.g., Driver’s Licence, Passport, or other government-issued ID
  • Proof of Address: e.g., utility bill, bank statement, or rental agreement
  • Right to Work (VEVO): proof of Australian citizenship, permanent residency, or visa work rights
  • National Police Check (NPC): background check for criminal history verification
  • Relevant Qualifications / Licences: trade certifications, food handling certificates, first aid certificates, or any role-related credentials

These documents are used solely for verification and compliance purposes and stored securely with restricted access.

c. User-Generated Content

  • Service listings, descriptions, and photos (for vendors)
  • Reviews, ratings, and feedback (for customers)

d. Booking and Usage Data

  • Booking details: selected time slots, number of hours, add-on services, and provider assigned
  • Technical and usage data: browser type, device information, operating system, IP address
  • Cookies and basic analytics to enhance performance and usability

e. Technical and Usage Data

Cookies and basic analytics to enhance performance and usability

Browser type, device information, operating system

3. How We Use Your Information

We use your information to:

  • Register and manage user accounts
  • Verify vendor identity and credentials
  • Facilitate communication between customers and service providers
  • Process secure payments via Stripe
  • Ensure compliance with Australian laws and workplace requirements
  • Provide customer support and resolve disputes
  • Improve platform features and user experience
  • Maintain safety and integrity of our marketplace

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Payments and Financial Data

Payments are processed securely through Stripe. Hommzy does not store full card details.

Hommzy charges a 10% commission on each completed booking from both Customers and Vendors, including add-on services.

Vendors receive payouts (after commission) according to the Platform’s payout schedule.

For Stripe’s data handling practices, see Stripe Privacy Policy.

5. Vendor Identification and Verification

ll Vendors must complete identity and background verification before listing services.

Verification data is encrypted and accessible only to authorized personnel.

Verification documents are retained only as long as necessary for legal, operational, or compliance purposes (generally 7 years).

6. Cookies and Analytics

We use cookies to:

  • Maintain secure login sessions
  • Store user preferences
  • Improve overall performance and reliability

You may disable cookies in your browser settings, but certain features may not function as intended.

7. How We Share Information

We may share information in the following limited cases:

  • Between users (e.g., customer and service provider) for confirmed bookings
  • With Stripe for payment processing
  • With authorized background verification partners (for police checks or VEVO validation)
  • With law enforcement or regulators where required by law
  • With hosting and technical partners for secure platform operations

All third parties are bound by confidentiality and data protection obligations.

8. Data Storage and Security

Your personal data is stored securely on Australian-based or compliant cloud servers. We implement administrative, technical, and physical measures to prevent unauthorized access, loss, or misuse.

Verification documents and identity data are encrypted and retained only for as long as necessary to fulfill legal, operational, and risk management purposes.

You may request data deletion at any time by contacting team@hommzy.com.au.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent or request data deletion (subject to legal obligations)

If you are located in the European Union (EU) or United Kingdom (UK), you also have rights under the GDPR, including:

  • Data portability
  • Restriction of processing
  • Right to be forgotten

10. Children’s Privacy

Hommzy’s services are intended for users aged 18 and above. We do not knowingly collect information from minors. Any accidental collection will be deleted immediately.

11. International Visitors

If you access Hommzy from outside Australia, your data may be transferred to and processed in Australia in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have any questions or privacy concerns, please contact us at:

Email: team@hommzy.com.au
Address: Hommzy, Victoria, Australia